Our 2023 schedule and agenda

08:00am - 09:00am

Registration & networking

09:00am - 09:10am

Welcome from MC

Adele Martin
Adele Martin
Founder,
My Money Buddy & The Savings Squad Podcast
09:10am - 09:40am

Your generational guide to wealth management

Up to 70 per cent of Baby Boomers’ combined $3.5 trillion net worth, or $326,000 per household, is set to transfer to Gen X children and Millennial grandchildren.

Kick-start your succession planning and win the next generation of clients with engagement and advice service models to combat cultural shifts and changing customer needs.

In this session, we will cover:

  • Why the children of Gen X can be a source of new clients for advisers and how to recruit them?
  • How can you use social media to effectively target Gen X clients and their Millennial children?
  • How to create content on topics that matter to each generational segment (e.g. short videos and articles on maximising super contributions, breaking down legislative changes, investing ethically, and planning for retirement)?
  • How can you best utlise online calendar bookings and video calls for client meetings for time-strapped Gen X and Millennial clients to your advantage?
  • Why having an easy-to-find, functional, and updated website with relevant information about the adviser’s services is key to attracting clients?
Adele Martin
Adele Martin
Founder,
My Money Buddy & The Savings Squad Podcast
09:40am - 10:10am

Declutter your tech stack

Is your tech stack sparking joy? Many practices lack a deliberately chosen tech stack, which could be a drag on efficiency and client satisfaction. Critically, it could mean your clients’ confidential data isn’t secure — unacceptable with cyber criminals lurking everywhere.

We will show you how to take stock and simplify your tech stack by discarding what doesn’t work and choosing a place for what’s left.

In this session, you’ll learn:

  • How to get rid of tech that’s not working for you?
  • How to integrate well-designed tech for a replicable process?
  • How often you should do a tech stocktake and declutter?
  • How to use tech to cut costs in the planning process (SOA, client data collection, fact-find, advice implementation)?
  • How to automate parts of the advice process prone to error?
  • Why using a client portal instead of email is more secure?
Peita Diamantidis
Peita Diamantidis
Co-Founder of Caboodle Financial Services,
Host of the Ensombl AdviceTech Podcast
10:10am - 10:30am

Technology the key to efficient high quality advice generation

In this highly visual session, Padua co-founder Matthew Esler will be highlighting the advice generation requirements of advisers in terms of business-as-usual advice and advice aiming to enhance practice efficiency. In this presentation, Matt will provide the key to ensuring you’ve got an effective advice generation capability that effectively combines digital capability with your internal human resources.

Matthew Esler
Matthew Esler
Founder,
Padua Solutions
10:30am - 11:00am

Morning tea and networking

11:00am - 11:20am

Revolutionise your advice business: Unlock the power of Scientiam’s digital advice platform

Join this session and unlock the potential of Scientiam’s cutting-edge technology. Learn how we can help advice firms expand their reach and transform their businesses to keep up with the ever-evolving digital landscape. Discover the key to engaging the next generation of consumers and monetising your knowledge rather than relying solely on product sales. You’ll gain valuable insights on consumer trends, digital engagement, and the future of advice firms, allowing you to stay ahead of the game and stay relevant in the coming decade. Don’t miss out on this opportunity to take your advice business to the next level with Scientiam.

Luke Jecks (Sydney only)
Luke Jecks (Sydney only)
Founder,
Slocoach, Digital Marketing Expert
Nigel Baker
Nigel Baker
Founder,
Scientiam
11:20am - 11:50pm

PANEL: The key to long-term profitability

What’s key to running a profitable, sustainable advice practice long term? We bring together a panel of advisers who have been there, done that, or are doing that, to provide tips for making this happen.

In this session, we will delve into:

  • What makes a long-term profitable advice practice?
  • What challenges could advisers encounter (e.g. attracting clients, justifying costs)?
  • What pricing models did advisers use and why?
  • What upskilling is required for advisers?
  • How could advisers consult with their employees, clients, and peers for feedback to generate and implement new ideas? How could the advice industry become more collegial?
  • How can advisers use tech to keep costs down?

Hear direct from Warren

Amanda Thompson
Amanda Thompson
Director,
Endurance Financial
Warren Strybosch
Warren Strybosch
Founder and Director,
Find Group of Companies: Find Wealth Pty, Find Accountant Pty, Find Pty.
Jodie Blackledge
Jodie Blackledge
Chief Executive Officer,
Fitzpatricks Group
Maja Garaca Djurdjevic
Maja Garaca Djurdjevic
Editor,
Adviser Innovation
11:50am - 12:10pm

Client Portal - Nice to Have or Must Have?

Join Hans Egger from AstuteWheel as he discusses:

  • The importance of a great client experience
  • Gathering client information some do’s and do not’s
  • The benefits of a Client Portal
Hans Egger
Hans Egger
Managing Director,
AstuteWheel
12:10pm - 12:40pm

Building a cyber fortress around your practice

The Optus and Medibank data breach episodes sent chills across all businesses and these incidents won’t stop. Advice practices are vulnerable like any other small business and the price of ignoring cyber security is too high.

This session will offer a step-by-step guide on how to fortify your business against cyber attacks.

Key points to be covered:

  • How to spot cyber criminal behaviour and secure your digital system in a way that suits your business size and the amount of data you hold?
  • Why must you understand your business assets before securing your systems?
  • The tools you need to bolster your cyber security posture
  • The dos and don’ts in case you’re attacked: how should you respond
  • Code of ethics — back it up to code of ethics and how it relates back to your business and CPD code of ethics
Fraser Jack
Fraser Jack
Founder,
The Cyber Collective
12:40pm - 01:00pm

FAAA’s Sarah Abood on crucial significance of digital advice

The regulatory burden has led to a growing accessibility and affordability crisis in financial advice, but could digital advice provide the solution?

In this fireside chat, the CEO of the FAAA joins our editor to chat about the increasing affordability and accessibility issue, and why digital advice is critically important to ensuring more Aussies access advice.

Ms Abood touches on the Quality of Advice Review (QAR) and how parts of it could facilitate the delivery of quality advice to those who need it most.

Sarah Abood
Sarah Abood
CEO,
Financial Advice Association Australia (FAAA)
Maja Garaca Djurdjevic
Maja Garaca Djurdjevic
Editor,
Adviser Innovation
01:00pm - 01:55pm

Lunch & networking

02:15pm - 02:55pm

Unpacking digital advice: Why these firms believe they have the solution

Join us as we delve into the launch of the Australian Digital Advice Association, a groundbreaking initiative aimed at driving regulatory change and enhancing the delivery of digital advice solutions.

The association’s founders – fund manager Abrdn and firms Ignition Advice, and Money GPS – join our panel to discuss their goals, as well as how a unified and co-ordinated voice for digital providers can revolutionise the industry.

Among its many recommendations, the Quality of Advice Review (QAR) suggested digital advice providers be exempt from the duty to act in the best interests of customers, and instead be subjected to a new duty to provide “good advice”.

Encouraged to launch the association by both QAR reviewer Michelle Levy and Financial Services Minister Stephen Jones, our panellists detail how digital advice aligns with QAR recommendations to deliver advice within safe parameters.

Discover the reasons why digitally enabled, fully compliant personal advice propositions are the future, alongside:

  • How digital will enable personalised solutions in the form of fully compliant advice, to help clients reach their financial objectives at their pace, when they want it, one topic at a time, and at prices they can afford.
  • How digital can solve the ‘age-old’ problem related to the cost of providing advice, which is prohibitively high.
  • Why a hybrid model may be the answer – one that combines the expertise of human advisers with the efficiency of digital tools and ‘robo’ models.

Hear direct from George

George Haramis
George Haramis
CEO & Co-Founder,
moneyGPS
Jason Nyilas
Jason Nyilas
Executive Adviser,
abrdn
Andrew Baker
Andrew Baker
Global Head of Strategy and Corporate Services,
Ignition Advice
Maja Garaca Djurdjevic
Maja Garaca Djurdjevic
Editor,
Adviser Innovation
03:15pm - 03:35pm

Building a community — why more Aussies spend on gym membership but not financial advice

Many Aussies are ready to fork out money for gym memberships but not financial advice. Why is this? The answer may lie in the focus on client experience and building a sense of community.

The fitness industry has enhanced client experience through welcome packs for members, building communities in-person and online, running challenges to engage new and existing members, and celebrating milestones. It’s also very good at educating the public about the importance of fitness through reality TV shows, podcasts, social media influencers, and online video tutorials.

How can the financial advice industry mirror these techniques to become financial coaches, lift engagement and financial literacy, and push more Aussies to seek advice?

In this session, we will explore how advisers could engage clients at a deeper level by:

  • Running in-person personal finance/wealth workshops for clients (networking)
  • Designing financial fitness challenges and following up on progress (e.g. eating home-cooked meals instead of outside food, creating a budget spreadsheet with goals, share-trading games, etc)
  • Celebrating milestones and achievements
  • Creating a social media community where you and your clients share stories and financial tips
  • Creating and curating relevant content (articles, videos, and podcasts) to engage and educate clients and build trust
  • Using data to tailor your services, track client progress, make the advice experience interactive (e.g. interactive data for super member statements), and proactively prompt them to take action when needed
Chief Brabon
Chief Brabon
Celebrity Transformation Coach,
CEO of TransfrmationCoach.com
Adele Martin
Adele Martin
Founder,
My Money Buddy & The Savings Squad Podcast
03:35pm - 04:20pm

MC close and post-networking drinks

04:30pm

Event close